Privacy Policy

At Sole Sweetz, your privacy matters to us. We are committed to protecting the personal information you share with us and being transparent about how we use it. This policy explains what information we collect, how we use it, and the choices you have regarding your data.

By visiting our website or making a purchase, you agree to the terms of this Privacy Policy.

Information We Collect We collect personal information that you provide directly to us, such as:

Contact information: name, email address, phone number, and shipping/billing address

Payment information: payment details collected securely through Stripe's encrypted payment system

Order information: products purchased, order history, and preferences

Communication data: messages or inquiries you send to us through email or contact forms

We may also automatically collect limited technical data when you visit our site (such as your IP address, browser type, and device information) to improve user experience and website performance.

How We Use Your Information

We use your information to: Process and fulfill your orders Communicate with you about your order or account Respond to your customer service requests Improve our products, services, and website

Send marketing communications (only if you’ve opted in)

Comply with legal obligations and prevent fraudulent activity

We do not sell, rent, or trade your personal information to third parties.

Payment data is encrypted through Stripe Payments or other secure payment gateways. We do not have access to your full payment details.

Data Retention We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When your data is no longer needed, it will be securely deleted.

Protecting Your Information We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, loss, or disclosure.

While no online system is completely secure, we use encryption, password protection, and limited data access to safeguard your information.

Your Rights Under Canadian privacy law (PIPEDA), you have the right to:

Access the personal information we hold about you

Request corrections or updates to inaccurate information

Withdraw consent to certain uses (like marketing emails)

Request deletion of your personal data where legally applicable

To exercise these rights, please contact us at solesweetz01@gmail.com.

Marketing Communications If you’ve opted in to receive updates or promotions from Sole Sweetz, you can unsubscribe at any time by clicking “Unsubscribe” in any email or contacting us directly. We’ll promptly remove you from our mailing list.

Changes to This Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted here with the “Last Updated” date revised accordingly.

Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: solesweetz01@gmail.com